Skip to main content
findmyvisa

Terms

Terms of use & service terms

By using findmyvisa.co.uk you agree to these terms. They cover the free tools and editorial, and the paid Schengen and US visitor visa preparation services.

Last updated

Who we are

findmyvisa.co.uk (“the site”, “we”, “us”) is operated by WayaNerd Ltd, a company registered in the United Kingdom.

What we provide

  • Free tools: a Visa Document Bundler, a PDF Compressor, a Document Checklist Generator and calculators, all run in your browser.
  • Editorial guides: UK-visa and Schengen-from-the-UK information, checked against gov.uk and primary government sources, with the verification date shown on each page.
  • A paid done-for-you Schengen application service (see below).
  • A paid prepared-for-you US visitor visa service (see below).

We do not provide immigration advice

We are not regulated by the Immigration Advice Authority and we do not provide immigration advice. Our content is general information, and our paid service is document review and preparation, not legal or immigration advice. For advice, consult an IAA-registered adviser (see our IAA disclaimer).

The paid done-for-you Schengen service

What it is

For a single service fee, we prepare your Schengen visa application for you: we complete the application forms, assemble your document pack against the destination consulate’s published requirements, book your appointment, and tell you exactly which official fees to pay at the visa centre on the day. It is a document-preparation and application-handling service. We also offer a cheaper Self-Serve DIY pack if you would rather prepare and lodge the application yourself.

The one part you must do yourself, biometrics

Schengen rules require you to attend the visa application centre in person to give your fingerprints and photo (unless you have provided them within the last 59 months). We cannot do this for you. We book the appointment and tell you exactly what to bring; you attend it.

What it is not, no guarantee of outcome

The consulate or embassy alone decides whether to grant your visa. We do not, and cannot, guarantee that your application will be approved. Our fee buys our review and support, not a particular outcome. We will never submit false or altered documents, fabricate bookings, or claim a guaranteed result.

Our preparation promise

For the done-for-you and prepared-for-you services: once we have received your complete documents and intake information, we will prepare your application so it is ready to lodge within 24 hours. If we miss that through our own fault, we will refund the service fee. If we ask you for a missing or corrected document or detail, the clock pauses from our request until you have sent everything we asked for, then carries on from where it stopped. This promise covers our preparation speed, not consulate processing times or the decision, which remain outside anyone's control but the consulate's.

Our appointment booking promise

For the done-for-you service: once we have received your complete documents and intake information, we will book your visa-centre appointment within three working days, subject to availability. If appointments are available and we miss that through our own fault, we will refund the service fee. If we ask you for a missing or corrected document or detail, the clock pauses from our request until you have sent everything we asked for, then carries on from where it stopped. This promise covers our booking speed, not the date of the earliest available slot, which the visa centre releases and nobody controls. Where the centre's booking system shows no appointments at all for a destination, the promise is paused for that destination until slots reappear, and the plan step on our site says so before you pay. If you ask us to pause your application, both clocks stop from your request until you ask us to resume, and nothing is owed while it is paused.

How we book your appointment

Your appointment is booked in your own name on the operator’s official site (VFS Global, TLScontact, BLS International or GVC World), on the consulate’s own portal for Poland and Romania, or with the embassy directly for Luxembourg. Online bookings are made from an account in your name, which we set up with you or you create yourself, never from a pooled desk account. We never use bots, scripts or slot-buying services, and we never pay anyone for a slot. The first booking attempt is made within one working day of your complete file; the booking promise above covers the rest. For Germany, which runs a waiting list, and for France, where TLScontact allocates dates from a queue at all three UK centres, “booked” means registered: the date itself comes from the operator. If the earliest available date we can see is after your travel date, we say so before you pay, and with under three weeks to travel we tell you plainly whether it is realistic rather than take the fee. The official fees are paid by you at the centre.

The paid prepared-for-you US visitor visa service

What it is

For a single service fee, we prepare your US visitor visa (B1/B2) application with you: we complete the DS-160 form with you and check it before you sign it, assemble your document pack against the US Embassy London’s published list and our recommended supporting evidence, book your interview appointment with you on the official scheduling site, and give you a written interview brief. It is a document-preparation service. It is available only to people living in the UK whose passport requires a visa to visit the United States.

What you must do yourself

You pay the US visa application fee yourself, on the official scheduling site; it never passes through us and is not refundable by us or by the US authorities. You must sign and submit your own DS-160, and you must attend the interview in person. We cannot do either for you.

Who we will not sell it to

We do not sell this service to nationals of countries whose visitor visa issuance is suspended under a US presidential proclamation, or to travellers who can use the Visa Waiver Program instead, because in both cases there is nothing of value we could deliver. Our funnel asks about your passport before you pay; answer it accurately.

No guarantee of outcome, and the same preparation promise

The consular officer alone decides whether to issue the visa. We do not, and cannot, guarantee approval. Once we have received your complete documents, we will have your DS-160 and document pack ready within 24 hours; if we miss that through our own fault, we refund the service fee. If we ask you for a missing or corrected document or detail, the clock pauses from our request until you have sent everything we asked for. The promise covers our preparation speed, not appointment availability, processing times or the decision.

Your responsibilities

  • Provide accurate, genuine documents that are yours to share.
  • You remain responsible for your own application, for booking and attending any appointment/biometrics, and for meeting the consulate’s requirements and deadlines.
  • You must be legally resident in the UK where the service assumes it.

Fees & payment

  • The done-for-you service is a single service fee, the same for every destination, shown in full before you pay. It covers our preparation service only. Each additional applicant on the same order, travelling on the same itinerary, is charged at the reduced additional-applicant fee shown before you pay (£69 with the done-for-you service, £49 with the prepared-for-you service for applicants outside the UK), up to 5 applicants per order; for six or more, a group rate of £79 a head is quoted and invoiced.
  • The consulate visa fee, the visa-centre (VFS/TLScontact/BLS/GVC) fee and your travel insurance are not included. You pay the consulate and centre fees at the visa centre on the day of your appointment, directly to the operator; we tell you the exact amounts in advance and never add anything to them.
  • The cheaper Self-Serve DIY pack is £39; it does not include any third-party fees, which you would pay yourself when you apply.
  • The US visitor visa service is a single £129 service fee, shown in full before you pay. The US visa application fee is not included; you pay it yourself on the official scheduling site.
  • Payment is taken at purchase via Stripe. We never see your card details. Prices are inclusive of VAT where applicable.

Cancellation & refunds

Under the Consumer Contracts Regulations 2013 you normally have a 14-day right to cancel a service. Because our service is digital and often delivered quickly, the following applies:

  • Before we start work: you can cancel for a full refund.
  • Official fees are never part of your payment to us.The consulate fee and the visa-centre fee are paid by you at the centre and are subject to the operator’s own terms, not ours. Once we have started preparing your application, the part of the service already performed is non-refundable and the remainder can be refunded.
  • By uploading your documents and asking us to begin, you request that the service starts immediately and acknowledge that once your application has been prepared and lodged the service is fully performed and the fee is non-refundable.
  • The Self-Serve DIY pack: you can ask for a full refund of the £39 within 14 days of buying it, even if you have already used the pack.
  • We do notrefund based on the consulate’s decision (a refusal), because the outcome is not part of what you buy.
  • If we make a genuine error in our review, we will correct it or, at our discretion, refund you. Nothing here removes your non-excludable rights under UK consumer law.

To cancel or request a refund, email support@findmyvisa.co.uk.

Your documents & data

Documents you upload, and the documents we prepare for you, are stored securely and deleted 30 days after the consulate’s decision on your application (or 30 days after a cancellation or a refund, if your order ends that way), and in any case no later than 180 days after upload, as set out in our privacy policy. By using the service you confirm the documents are yours to share and consent to us processing them to provide the review.

Acceptable use

You may not:

  • Use the site, tools or service to defraud, deceive, or impersonate anyone, or to submit false documents
  • Scrape the site systematically for republication without attribution
  • Reverse-engineer the tools to build a commercial competitor reusing our content verbatim
  • Use the site to violate immigration or any other applicable law

AI engines are welcome to crawl, index, and cite our content with a link back, see llms.txt.

Liability

The site, tools and service are provided “as is”. We do not warrant that the site will be uninterrupted or error-free, that the tools or service will produce a successful visa application, or that information fits your specific situation. To the maximum extent permitted by law, and except for the fees you have paid us for the relevant service, we are not liable for indirect, consequential or special loss, including the outcome of any visa application. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be excluded under UK consumer law.

Intellectual property

Editorial content is © WayaNerd Ltd / findmyvisa.co.uk unless otherwise indicated. You may quote short excerpts with attribution and a link back; republishing whole pages without permission is not permitted.

Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.

Changes & contact

We may update these terms; substantive changes will show an updated “Last updated” date. Questions: support@findmyvisa.co.uk.